Frequently Asked Questions

Please allow up to 4 business days for processing before your order ships. Once shipped, delivery typically takes 1–2 weeks within Canada via Canada Post, or 2–7 days to the U.S. via USPS. International orders may take longer depending on destination. Delays at customs may occur and are outside our control, so we recommend ordering well in advance of your event.

Yes! We ship to Canada, the U.S., and internationally. Please note that international orders may be subject to customs fees or import taxes, which are the buyer's responsibility, and delivery times can vary by destination.

Yes! Many of our items can be personalized with a name, age, or custom detail. Look for the personalization field on the product page and fill in exactly what you'd like to appear — please double-check spelling before submitting, as we create each item exactly as entered.

For printable items, your files will be available to download once payment is confirmed. You'll receive an email with a link once your files are ready. Please note this differs from our made-to-order physical items — check the listing description to confirm which type of product you're purchasing.

Yes, all items in a single order ship together in one package.

Cancellations are accepted only within 24 hours of placing your order, since many items begin production shortly after. Please contact us as soon as possible if you need to make a change.

All sales are final. Since many of our items are personalized or made-to-order, we're unable to accept returns or exchanges. Please review your order carefully — especially personalization details — before completing your purchase.

Please wait until 21 days have passed from the ship date before reaching out about a missing order. After that, we'll help with a claim, refund, or replacement at our discretion.

Reach out anytime through our Contact page — please note replies may take up to 72 hours during high order volume.